Everything you need to know about shopping with us.
We offer standard delivery across the UK, typically within 3–5 working days. Express options may be available at checkout. Orders placed before 2pm are usually dispatched the same working day. You'll receive a tracking number by email once your order has been dispatched.
Yes — we offer free standard UK delivery on all orders over £50. For orders under £50, a standard delivery charge will be shown at checkout. All charges are displayed clearly before you complete your purchase.
We offer a 30-day returns policy. If you're not satisfied with your purchase for any reason, you can return it to us within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition and packaging. Please see our Refund Policy for full details.
To initiate a return, please contact us at info@hafizandmart.store with your order number and the reason for your return. Our team will guide you through the process and arrange a return label where applicable.
Absolutely. All payments are processed securely through Stripe, a leading global payment processor used by millions of businesses. We never store your card details on our servers. Our site uses HTTPS encryption and Stripe's hosted checkout, which meets the highest PCI-DSS compliance standards.
We accept all major credit and debit cards including Visa, Mastercard and American Express. Payment is handled entirely through Stripe's secure platform.
All products are covered by your statutory rights under UK consumer law. Many of our products also come with manufacturer's guarantees. Specific warranty information is available on individual product pages. If a product arrives damaged or faulty, please contact us immediately and we will arrange a replacement or full refund.
Yes. Once your order has been dispatched, you'll receive an email with a tracking number and a link to track your parcel. If you haven't received tracking information within 2 working days of placing your order, please check your spam folder or contact us directly.
Currently, we deliver to UK addresses only. We're working on expanding our delivery options in the future. If you have a specific request, please get in touch and we'll do our best to assist.
We're sorry to hear that. Please contact us at info@hafizandmart.store within 48 hours of receiving your order, with a photo of the damage. We'll arrange a replacement or full refund as quickly as possible, at no additional cost to you.