Privacy Policy

Hafiz And Son's Mart Ltd ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website at hafizandmart.store.

1. Who We Are

We are Hafiz And Son's Mart Ltd, registered in England and Wales. Our registered address is 39 Ludgate Hill, City of London, EC4M 7JN. You can contact us at info@hafizandmart.store.

2. What Data We Collect

We may collect the following personal data when you use our website:

• Identity data: name and billing/delivery address
• Contact data: email address and telephone number
• Transaction data: details of products purchased and payments made (processed securely by Stripe)
• Technical data: IP address, browser type, pages visited and time on site
• Communications data: messages sent to us via the contact form

3. How We Use Your Data

We use your data to:

• Process and fulfil your orders and deliver products to you
• Send order confirmation and dispatch notifications
• Respond to enquiries and provide customer support
• Comply with legal and regulatory obligations
• Improve our website and customer experience

4. Payment Processing

All payment processing is handled securely by Stripe Inc. We do not store your card details on our servers at any time. Stripe's privacy policy is available at stripe.com/gb/privacy.

5. Legal Basis for Processing

We process your data on the following legal bases: performance of a contract (to fulfil your order), legitimate interests (to improve our service), and compliance with legal obligations.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order data is typically retained for 7 years for accounting purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request erasure of your data (where applicable)
• Object to or restrict processing
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@hafizandmart.store.

8. Cookies

We use essential cookies necessary for the website to function (such as your shopping basket). We do not use marketing or tracking cookies without your consent.

9. Third Parties

We share data only with trusted third parties necessary to operate our business, including Stripe (payment processing) and Netlify (website hosting). These partners are bound by their own privacy policies and applicable data protection law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related queries, contact us at info@hafizandmart.store or write to us at 39 Ludgate Hill, City of London, EC4M 7JN.